We're taking a rest. How to reach us

The holiday season is a time to pause, recharge, and enjoy moments with family and friends. For those who rely on CDS services, it’s important to know the schedule and how to get support during this period. CDS will be closed for the holiday break from Tuesday, 23rd Dec, 2025 until Monday, Jan 5th, 2026. While the office is closed, the team will still monitor emails to assist with urgent matters. This post provides clear information on the closure and how to reach the right support teams during this time.

CDS Holiday Closure Dates

CDS will not operate from the C.O.B. Tuesday, 23rd Dec, 2025 until Monday, Jan 5th, 2026. This means no phone support chat will be available during this time. The closure allows the team to rest and prepare for the new year, ensuring they return refreshed and ready to assist customers effectively.

If you have any pending requests or need assistance, it’s best to plan ahead and reach out before the closure begins. For urgent issues during the break, email support is the primary way to get help.

How to Contact Support During the Holiday Period

Although the physical office is closed, CDS will monitor emails to provide support where possible. To ensure your inquiry reaches the right team quickly, use the specific email addresses below based on your needs:

• In the Know support

Email: itksupport@cdsonline.com.au

For questions related to the In the Know platform, including access, troubleshooting, or content issues.

• Behind the Wheel support

Email: btwsupport@cdsonline.com.au

For assistance with Behind the Wheel services, such as scheduling, technical problems, or account questions.

• Accounts enquiries

Email: accounts@cdsonline.com.au

For billing, payments, invoices, or other financial matters.

• General support

Email: support@cdsonline.com.au

For all other questions or issues not covered by the above categories.

Using the correct email address helps the support team respond faster and more efficiently during the holiday period.

What to Expect When You Email During the Closure

Since the team is not fully staffed during the holiday break, response times may be slower than usual. Emails will be monitored regularly, but non-urgent matters might be addressed only after the office reopens. If your issue is urgent, clearly state this in your email subject line to help prioritize your request.

Planning ahead is the best way to avoid delays. If you anticipate needing support, contact CDS before the closure starts. This ensures your questions or problems are resolved without waiting.

Tips for Preparing Before the Holiday Closure

To avoid disruptions, consider these practical steps before the holiday period begins:

• Check your account status

Make sure all payments are up to date to prevent service interruptions.

• Complete any pending requests

Submit support tickets or service requests early to allow time for resolution.

• Download necessary resources

If you need documents, reports, or training materials, download them before the closure.

• Note down important contacts

Save the relevant support email addresses for quick access during the break.

• Inform your team or clients

If you manage a team or work with clients, share the closure dates and support contacts to keep everyone informed.

Wishing You a Safe and Happy Holiday Season

CDS values your patronage and support throughout the year. The holiday closure is a chance for the team to rest and prepare for another year of service. While the office is closed, the commitment to assist customers remains through monitored email support.

Enjoy this festive season safely and happily. Whether you are celebrating with family, friends, or taking time for yourself, CDS looks forward to continuing to support you in 2026.