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Bespoke Automotive Industry Software, Services & Solutions

Issues resolved

14/4/24 9:00am

Necessary works have been carried out to introduce a new domain controller during a scheduled outage between 6 and 9am this morning.

10/4/24 9:55am

We made the decision to demote and de-commission the primary domain controller which continues to misbehave.

We believe services to be returned now that the alternate domain controller is promoted.

10/4/24 8:30am

We are doing everything in our power to keep all services operational, however our primary domain controller remains temperamental.

CDS is attempting to cope with the system "as is" until the bigger issues for this server can be dealt with on the weekend (recognising that many of you are burning the midnight oil to get your submissions in).

All back end processes remain fully functional, even though there may continue to be some interruptions affecting logging in.

We will continue to advise on the home page IF the controller fails to co-operate, and hope any downtime is minimal.

We will continue to closely manage the situation and apologise for any inconvenience experienced.

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A reboot of the primary authentication server caused a relapse of the issue experienced earlier today.

We apologise for the interruption to services, and we are closely watching the behaviour of the impacted systems as we ascertain the initial cause.

(issue raised@ 4:30pm on 9/4/24)

System outage 8/4/24 10:38pm to 9/4/24 11:08am

A corruption was experienced in the authentication server that prevented access to the application environment.

We are further investigating the root cause of the outage, but are fairly certain that the chain of events were probably not sinister in nature and that there is no impact to data and/or integrity of the systems.

We apologise for the interruption to services, and we are closely watching the behaviour of the impacted systems as we ascertain the initial cause.

(issue raised @ 7:37am on 9/4/24)

System outage 9/4/24 4:33pm to 9/4/24 5:13pm

Thank you for all your support at the

2023 AADA Convention!

During the AADA Expo in Sydney, Ron, Errol and Shohil showcased our pivotal role in improving the financial performance and net promoter scores for dealerships through its booth and on-stage presentations. Our cutting-edge innovations and business solutions are essential for car dealerships to maximize the opportunities offered by the present market.

If you were unable to attend this year, we cordially invite you to contact us and schedule a personal consultation.

At CDS we won't attempt to get you to visualise our story; we help you visualise yours.

For over 25 years, Complete Dealer Services (CDS) has developed tailored platform-independent solutions for dealerships, dealer groups and distributors (OEMs) alike.

In today's competitive business environment we integrate the latest and greatest technologies to deliver industry-specific tools and services for interpreting and organising your enterprise-wide information.

This in turn greatly expedites the delivery of critical information helping you make more informed and timely business decisions and empowering you to adjust to the ever-changing business climate helping you maintain that competitive advantage.

Your data is transformed into meaningful analytics in our user-friendly, market-driven analysis applications and solutions engineered to your needs. Simply, effortlessly, expertly.

Allow us to meet and even surpass your requirements, form a strong and lasting relationship with you, and provide you with local and superior support.

The possibilities are endless.

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IN THE KNOW
Business Intelligence

Do you need to quickly evaluate, review and deliver consistent and accurate financial management reports potentially from multiple data sources?

Organise and Access information across your organisation and beyond, optimise internal processes and maximise your financial performance management.

ONLINE VEHICLE UPLOADER
Advertise Stock

Weary of uploading individual vehicle information to numerous internet sites?

OVU consolidates and streamlines your vehicle advertising and simultaneously sends information to all major Australian car sales sites, including your own.

BEHIND THE WHEEL
Sales Management

Looking for a better way of tracking vehicle orders, stock reporting and sales analysis?

BTW delivers an integrated real-time position solution for your New, Used, Finance, Insurance, Warranty, and Aftermarket sales divisions.

Let us show you how

Bespoke

Speak to our expert team at CDS to consult and construct end-point solutions specific to your needs and not the other way round. We offer best of class outcomes across cloud-based platforms. Our tailored solutions help you make critical and timely business decisions, respond to changing conditions and maintain a competitive advantage.

Flexible

Our focus on all things reporting for over 25 years is expertly engineered into our adaptable solutions, the culmination of which has resulted in the industry’s most comprehensive platform available today.

Independent

Dealerships, dealer groups and OEMs just like you have enjoyed uninterrupted Management Reporting experiences due to the system-independent nature of our offering. Any technology choices you or your dealers may make are consistently accommodated.

Market-Driven

Our reporting tools morph with your business to remain completely relevant. As a witness to unprecedented change in the automotive marketplace, our data management is designed to easily accommodate new models, brands, departments and even dealerships seamlessly.

Our services

Taking your business to the next level.

CDS provides you with market knowledge, best practices as well as an information deployment environment that collectively takes advantage of the data locked in existing IT framework(s), and delivers reporting mechanisms that will empower management to understand business in new and more meaningful ways.

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Performance Development Initiatives

With significant in-house SaaS software design and development capabilities, CDS is uniquely placed to develop and implement tailored software solutions for a wide range of automotive business applications.

Our existing client base includes a number of third-party high-profile vendors, that also rely heavily on our intimate understanding of existing dealer management systems and our proven ability to support initiatives with five-star aftersales support.

Business
Consulting
Services

While CDS have an impressive suite of technology-based products to help our clients quickly identify performance gaps, it is our Business Consulting and Training Services division that enables in-dealership support with the development and implementation of practical corrective action plans.

Our past experience helping dealerships at the 'cold face', suggests that typically most problems can be traced back to the following four key areas of their business. Namely: Leadership, People, Process, Systems and Facilities.

We collaborate openly and transparently with multiple stake holders, to gain and share valuable insights into all the operational roadblocks that need to be addressed.